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tradestation crashes on order submission

PostPosted: Fri Nov 04, 2016 5:17 am
by fannunci
Hello,

I'm starting developing with indicore 3 but I'm facing a strage problem: I've customized the dMACD strategy to build a sample strategy which buys on macd crosses but every time the order is submitted tradestation crashes (and still the order is regularly created). Am I doing something wrong? I've attached the strategy below: thank you if you can help.

have a nice day
Francesco

Re: tradestation crashes on order submission

PostPosted: Tue Nov 08, 2016 2:20 am
by Georgiy
Hello fannunci,

Could you please attach the crash dump, so we would be able to investigate this.

Re: tradestation crashes on order submission

PostPosted: Thu Nov 10, 2016 11:25 am
by fannunci
Hello, when trading station crashes it does not gives me the option to save the crashdump, only to send it by email (but outlook is not avaiable in my virtual windows pc) or to see the reports. So I had to copy the crash dump to a file in blocknote: I hope blocknote did not modified it by adding newline or similar. I've also added further files that I hope could be useful to you. They are attached to this post.

Have a nice day,
Francesco

Re: tradestation crashes on order submission

PostPosted: Mon Nov 14, 2016 4:09 am
by Georgiy
Hello fannunci,

It is not quite what was expected.
When your TS crashes (you are seeing the dialog about crash), just copy the logs from "...\FXTS2\crash\" directory and attach to your post.

Thanks.

Re: tradestation crashes on order submission

PostPosted: Tue Nov 22, 2016 9:12 am
by fannunci
Ok sorry for the misunderstaing and for the late reply.

I've created a zip with the crash.dmp and crash.txt files and attached to this post: let's hope I've got it right this time :)


have a nice day
Francesco

Re: tradestation crashes on order submission

PostPosted: Tue Nov 22, 2016 9:14 am
by fannunci
20161122142104.zip
crash files
(33.52 KiB) Downloaded 1412 times
Sorry for the misunderstanding and the late reply. I've got the crash.dmp and crash.txt file and I'e attached to this post: let's hope I've got it right this time :)

have a nice day
Francesco

Re: tradestation crashes on order submission

PostPosted: Wed Nov 23, 2016 4:52 am
by Georgiy
Francesco,

Thank you for the logs and sorry for the inconvenience. We are doing our best to figure out the root cause of the issue.
Could you please answer the following questions:

1. Do you have any signal with sound alert, which is triggered by the same condition as for the position opening?
If yes, try to turn it off.

2. Try to create an order(manually) with the same conditions as in the strategy. Does TS still crash?

3. Could you please list all strategies/indicators which you use?

Thank you.